When you open the page, go to the 'Help with games' section in order to find the right path to look for help. Xbox Live Gold costs 9.99 per month in the United States, as of February 2023, and Xbox Game Pass is a separate subscription 9.99 per month. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Click here and we’ll get you to the right game studio to help you. Most of the games provided through Xbox Live Gold are older titles or indie games, while Game Pass has dozens of major releases at any given time. In order to request a refund, you will need to reach out to the merchant directly. You can view your pre-appoved billing agreements by reviewing the following: What is an automatic payment and how do I cancel or update one? You need to ensure this is cancelled on your PayPal account as well as directly with the merchant. It may have even come from a free trial and from your post, I understand that this is what happened.Ī pre-approved payment must be cancelled before the next charge is initiated.
This is something that's set up on the first checkout with the merchant. On your console, get Xbox Game Pass Ultimate in Store > Memberships.Online, go to Xbox Game Pass. If eligible, you may be prompted to initiate a refund for your subscription. Choose the subscription that you want to manage, and then follow the steps to cancel. Go to Profile & system > Settings > Account > Subscriptions.
Hey to the PayPal Community Forum and thank you for your post.Ī pre-approved payment authorizes a merchant to charge you whenever you make a purchase on their website without signing in to your PayPal account or charge you for a subscription service.Īs a buyer, you must agree to the pre-approved payment before a merchant can take a payment from your PayPal account. Cancel your Xbox subscription on console.
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